Return Policy
At Baselinemen, customer satisfaction is important to us. We stand behind the quality of our products and aim to make the return process straightforward and transparent.
1. Return Eligibility
We offer a 90-day return window from the date of purchase.
You may request a return if:
- You are not satisfied with your purchase
- The product was damaged or defective upon arrival
- You received the incorrect item
Returns must be initiated within 90 days of the original purchase date.
2. How to Initiate a Return
To start a return, please contact our customer support team before sending any items back.
Baselinemen Customer Support
Email: [email protected]
Phone: 1-877-801-5270
Our team will provide you with the return address and instructions.
3. Return Conditions
- Products may be returned opened or unopened unless otherwise stated
- Items must be returned to the address provided by customer support
- Customers are responsible for return shipping costs unless the return is due to our error
4. Refunds
Once your return is received and reviewed:
- Approved refunds will be issued to the original payment method
- Shipping fees are non-refundable
- Refunds are typically processed within 2–10 business days
Please note that it may take additional time for your bank or credit card provider to post the refund.
5. Subscription Orders
- Subscription orders are eligible for return under the same 90-day policy
- To avoid future charges, subscriptions must be canceled before the next billing date
Subscription management is available through your account or by contacting customer support.
6. Non-Returnable Items
The following items are not eligible for return:
- Gift cards (if applicable)
- Promotional or free items (unless defective)
- Returns requested after the 90-day window
7. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
We may request photos or additional details to assist with resolution.
8. Policy Updates
We reserve the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting on this page.
9. Contact Us
If you have questions about returns or refunds, please contact us:
Baselinemen Customer Support
Email: [email protected]
Phone: 1-877-801-5270